A trained back office for HVAC shops · Nashville

We run your back office.
You run the business.

The trained team that handles the calls, jobs, invoices, and follow-ups — so the owner doesn't have to.

Start a 60-day pilot→ See how it works
No-cost 60-day pilot for the first three Nashville shops. Cancel any time.
Who it's for
Owner-operated HVAC shops
Shop size
3 to 15 trucks
Where
Nashville metro
Pricing
$1,499 — $3,500 / mo
What we run i.

The work that keeps the shop running.

Six things, every week. Specific, measurable, named — and done before the owner has to ask.

Read what each one looks like in practice→
01
Calls answered, live.
Every call, every hour. No voicemail bounce, no missed jobs because the office line went unanswered.
02
Jobs booked in your CRM.
ServiceTitan, Housecall Pro, or Jobber — we work inside the tool you already use.
03
Invoices, same day.
The job closes; the invoice goes out. No Sunday-night backlog.
04
Estimates followed up.
The estimate that would otherwise rot — chased on a cadence, until decided.
05
Reviews requested.
After every closed job. By name, by phone, in your voice.
06
Renewals, before they lapse.
Service agreements renewed on a calendar, not a panic.
A pilot week ii.
Sample Heating Co. May 5–11, 2026 · Pilot week 4 · 6 trucks · placeholder data No. 014
Calls answered
142.
100% live · 0 to voicemail
Jobs booked
37/45
82% conversion
Invoiced
$48,210
Same-day on 34/37
Renewals
9
All before lapse
Composite figures from pilot data · representative, not real customer

Three pilot spots open in Nashville. By summer they'll all be running.

A note from the founder · May 2026
The category we're next to · not in iii.
Backbench
→A trained team, named, available on Slack and by phone.
→Works inside your ServiceTitan / Housecall Pro / Jobber.
→$1,499–$3,500/mo — the team you couldn't hire.
→Weekly written report. Specific numbers, specific names.
AI receptionists, offshore VAs
×A bot, or a generic VA, with a script and a queue.
×Yet another tool to log into, or a separate spreadsheet.
×$29–$199/mo — the tier you've already tried.
×Dashboard you have to check. Numbers you have to chase.
How it works iv.
01 / The conversation

A 30-minute call. No deck, no pitch.

We talk about your shop — trucks, average ticket, what's eating Sunday nights. If we're not a fit, we say so.

Week 0
02 / Onboarding

We move into your CRM. You keep doing the work.

Five days. We learn your scripts, your service area, your pricing, your dispatcher. By Friday we're answering calls.

Week 1
03 / Steady state

Quiet, consistent, prepared.

A weekly written report lands in your inbox every Monday morning. Specifics: calls, jobs, invoices, follow-ups, reviews, renewals.

Week 2 onward
Pricing v.
Front Office
$1,499/mo

For a 3–5 truck shop that needs the line covered and the books current.

  • Calls answered live, every hour, every day
  • Jobs booked into your CRM within 12 minutes
  • Invoices sent same-day on closed jobs
  • Monthly written report
See the full Front Office spec
Full Back Office
$3,500/mo

For a 6–15 truck shop that needs an actual operations team — not just the calls.

  • Everything in Front Office
  • Estimate follow-up on a cadence, until decided
  • Reviews requested after every closed job
  • Service agreement renewals on a calendar
  • Weekly written report + Slack access
See the full Back Office spec

A 60-day pilot,
at no cost.

For the first three Nashville shops. Cancel any time, no penalty. We onboard inside your existing CRM, go live in week one, and you get the full 60 days before you decide anything.

Email Anthony→
Direct · anthony@backbench.services